Shipping policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Once we receive your order, MLD may charge your credit/debit card to check stock availability and reserve your stone. Goods are subject to availability. While we take every possible measure to honour your choices, in rare cases the item you selected and reserved, may no longer be available. In such event, our Diamond Consultant will source and offer you the closest matching alternative. If you do not wish to proceed with the replacement, you will receive a full refund of your reservation payment. MLD will not be held liable nor obliged to honour your order choice, in case of your delayed payment for the item. In the event that reservation is successful, but full payment of the item is not finalised or cancellation occurs before shipping, the customer may be liable for an administrative fee.

The price you pay is the price displayed on this website or quoted via phone or email, including delivery cost and VAT (if applicable), at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We use only professional, reputable delivery carriers. All shipments are fully insured. That means that your order is always shipped risk-free. For added security, a signature will be required upon delivery of your London Diamonds order. Please make arrangements so that you are available at the shipping destination to sign for receipt. Please be aware that for any shipments exceeding the value of GBP 5,000 or equivalent in other currency, the presentation of the identification document that is kept in the MLD file is necessary, as well as the delivery address matching the utility bill address held on file. Upon acceptance of delivery, the insurance and protection of merchandise become the sole responsibility of the customer and MLD shall not be held liable for any loss, theft or resulting damages that may subsequently occur.